Question 1

How do I create my first safety plan?

Accepted Answer

Navigate to the Safety Plan section from your dashboard. Follow the guided prompts to identify warning signs, coping strategies, and emergency contacts. Save your plan and update it regularly as your needs change.

Question 2

What is the AI therapy companion?

Accepted Answer

Our AI companion is a 24/7 support system that uses evidence-based therapeutic techniques to provide personalized guidance. It learns from your interactions to offer increasingly relevant support for your mental wellness journey.

Question 3

How do I track my mood effectively?

Accepted Answer

Use the daily mood tracking feature to log your emotional state, energy levels, and any notes. Consistency is key - try to log your mood at the same time each day for the most accurate insights.

Question 4

What's the difference between free and premium features?

Accepted Answer

Free features include basic mood tracking, safety planning, and limited AI interactions. Premium unlocks unlimited AI conversations, advanced analytics, daily briefings, and the complete content library.

Question 5

How does the smart analytics work?

Accepted Answer

Our analytics use machine learning to identify patterns in your mood, activities, and wellness data. It provides insights like mood trends, trigger identification, and personalized recommendations based on your unique patterns.

Question 6

Can I export my data?

Accepted Answer

Yes, premium users can export their complete wellness data including mood history, AI conversation summaries, and progress reports in multiple formats for personal records or sharing with healthcare providers.

Question 7

How do I cancel my premium subscription?

Accepted Answer

Go to Profile Settings > Subscription and click "Cancel Subscription." Your premium features will remain active until the end of your current billing period, then you'll automatically switch to the free plan.

Question 8

Can I change my subscription plan?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time from your profile settings. Changes take effect immediately for upgrades, or at the next billing cycle for downgrades.

Question 9

How do I update my payment information?

Accepted Answer

Navigate to Profile Settings > Billing Information to update your payment method, billing address, or download invoices. All payment data is securely processed and encrypted.

Question 10

How is my data protected?

Accepted Answer

We use enterprise-grade encryption, are HIPAA compliant, and follow strict privacy protocols. Your data is never shared with third parties, and you maintain full control over your information.

Question 11

Who can see my AI conversations?

Accepted Answer

Your AI conversations are completely private and encrypted. Only you can access them. Our staff cannot read your conversations, and they are never used for training or shared purposes.

Question 12

Can I delete my account and data?

Accepted Answer

Yes, you can permanently delete your account and all associated data at any time from your profile settings. This action is irreversible and will remove all your information from our systems.

Question 13

The app is running slowly, what can I do?

Accepted Answer

Try clearing your browser cache, ensuring you have a stable internet connection, and closing other browser tabs. If issues persist, try accessing the app from an incognito/private browsing window.

Question 14

I'm not receiving notifications, how do I fix this?

Accepted Answer

Check your notification settings in your profile, ensure notifications are enabled in your browser settings, and verify that our domain isn't blocked by your browser or security software.

Question 15

My AI companion isn't responding properly

Accepted Answer

Refresh the page and try again. If the issue persists, check your internet connection and try rephrasing your message. Contact support if the AI continues to be unresponsive.

Question 16

What should I do in a mental health emergency?

Accepted Answer

If you're in immediate danger, call 911. For mental health crises, contact the 988 Suicide & Crisis Lifeline (call or text 988) for 24/7 support. Our app also has built-in crisis resources accessible from any page.

Question 17

Does the AI detect crisis situations?

Accepted Answer

Yes, our AI is trained to recognize potential crisis indicators and will immediately provide crisis resources and encourage you to seek professional help. However, it should never replace professional emergency services.

Question 18

How do I access crisis resources quickly?

Accepted Answer

Crisis resources are available from every page of the app in the top navigation. You can also type "crisis" or "help" to the AI companion for immediate access to emergency contacts and resources.

How Can We Help You?

Categories

🚀 Getting Started

How do I create my first safety plan?

What is the AI therapy companion?

How do I track my mood effectively?

Need More Help?

Contact Support

Crisis Support

Documentation